广东天之河信息技术有限公司
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After-sales service guide

After-sales service guide

  • Categories:Product Manual
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  • Time of issue:2020-06-03 09:39
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After-sales service guide

(Summary description)

  • Categories:Product Manual
  • Author:
  • Origin:
  • Time of issue:2020-06-03 09:39
  • Views:
Information

  National unified hotline: 4006182012

  After-sales service commitment:

  "Tianzhihe" system products provide one-year warranty for the whole machine and one-year free home service (one-year warranty for LCD screens). Other series products provide one-year warranty and one-year free maintenance service.

  After-sales service advantages:

  Many after-sales service outlets nationwide, distributed in various provinces, cities and regions across the country; rapid response, professional technical support personnel

  After-sales service process:

  Through the provision of hotline support services (national unified hotline: 4006182012), "Tianzhihe" customer service staff will promptly arrange for local branch engineers to deal with problems or machine failures raised by users, and provide you with technical support and maintenance services at any time.

  product quality assurance:

  "Tianzhihe" products have passed the evaluation and certification of various authoritative organizations.

  After-sales service team:

  "Tianzhihe" after-sales service center is equipped with a professional technical service team, with superb technology, strong professional ability, and rich experience in maintenance and support. The technicians of "Tianzhihe" after-sales service outlets all over the country have passed the professional training of engineers of the "Tianzhihe" headquarters.

  Special statement:

  The company provides customers with a one-year warranty and free door-to-door service within one year (only with service outlets). From the date the equipment arrives at the user’s location and signs for acceptance, all man-made damage, accidental damage and malfunctions and damage caused by illegal operations are not covered by the warranty. After the warranty period of the equipment has expired, paid services for equipment maintenance will be provided, and component fees will be charged as appropriate, and maintenance fees will be waived.

  During the warranty period, a variety of flexible contact methods such as hotline, fax, and email are provided to provide users with 24-hour timely response services. If there are any problems or failures, if the user believes that there is a need for technical personnel to support the site, the company will send professional engineers to the site within 8 hours (only with service outlets) for free repair or replacement service support. Outside Guangzhou city, Tianzhihe will arrange for on-site service by engineers from nearby after-sales outlets within 24 hours.

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